Shipping policy

Order Processing

Orders are prepared for shipment after payment is successfully processed. Once an order has entered fulfillment, we may be unable to change or cancel it.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or address issues.

Tracking

When tracking is available, Terra Health Essentials sends a shipping confirmation to the email address provided with the order. Customers are responsible for providing a complete and accurate delivery address and reviewing shipping notifications.

Address Changes

Contact [email protected] as soon as possible to request an address correction. We cannot guarantee changes after an order enters fulfillment or is transferred to the carrier.

Delayed, Lost, or Damaged Shipments

If a shipment is delayed, marked delivered but not received, or arrives damaged, contact [email protected] promptly with the order number and relevant details so we can investigate with the carrier.

Subscription Orders

Subscription renewal orders are prepared for shipment after the renewal payment is processed. Canceling a subscription stops future renewals but does not cancel an order that has already been processed. Cancellation timing and requirements are governed by our Purchase Options Cancellation Policy.

Returns

Return eligibility, authorization requirements, return-shipping responsibilities, and the return address are governed by our Return and Refund Policy.